Definition of SSA - Credit Returns Policy:

Service Station Supplies has one of the most open credit return polices in the convenience market place designed to ensure maximum product exposure and sales at your site.

As the circumstances of product returns can widely vary we wish to avoid any confusion or mis-understanding of what credit returns we are able to accept.

 In general and as an industry standard, distributors such as ourselves will warrant credits on all products where the manufacturer offers an overriding credit return facility.

Service Station Supplies gives full credit returns without question where.

1. Products being returned are a stocked item on our current price list and are in a good saleable condition 
2. Products are damaged in transit from one of our warehouses and/or arrive in a damaged condition.
3. Products are incorrectly supplied to you out of our warehouse, or supplied under 40 days of date expiry.
4. Genuine product failure has been experienced by a customer.

Please let us know as soon as this occurs as we can attend to getting replenishment stock out as fast as possible and to rectify the issues so as to prevent a further occurrences. For speedy processing of credits, ensure original invoice numbers are supplied when raising a credit. Credit requests without invoice details may experience some delay in processing.

Service Station Supplies guarantees all date driven products “BEST BEFORE” and “USE BY” are supplied out of our warehouses with a minimum of 40 days shelf life.

It is important that shelves containing date driven products are continually checked for “facing up” so as not to loose sales. We see many sites where this is expected by management, but  overlooked by staff.

In the unlikely event that products are sent out of our warehouses with less than 40 days shelf life,

Claims for “out of date” stock should be raised within 7 days of receipt of your order.

This allows us to raise the respective credits to our suppliers.

A quick shelf check once a day is all that is required. Ensure all   products are re-packed correctly, where all date driven products are packed on the shelf from behind facing up older stock to the front, and always check back office stock if you have any. 

SSA is unable to credit “out of date” stock that has simply not sold for over 40 days on your shelf causing products to reach date expiry as our suppliers will not accept these returns.

 Used and damaged goods:

We encourage sites to adopt an exchange policy rather than refund policy especially in the case of products such as Fuel Containers and Jumper leads. These items tend to be purchased for an emergency use and then returned when no longer required. This policy may avoid the increasing incidents cash credits for yourselves.